Help Desk Professional

3 weeks ago


Springfield, Virginia, United States UPSLOPE ADVISORS, INC Full time
About the Role

This position involves responding promptly and professionally to inquiries from government clients and end-users via phone, email, or chat. Investigating and troubleshooting customer issues, providing accurate and timely resolutions, is also a key responsibility.

The role requires developing a comprehensive understanding of government systems, applications, and services to effectively address customer questions and concerns.


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