Tax Office Growth Manager
3 weeks ago
H&R Block is a leading provider of tax preparation services. At our core, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.
About the Role
We are seeking a Tax Office Growth Manager to oversee our three H&R Block tax offices in The Woodlands, Texas. As a key member of our leadership team, you will provide leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives. You will serve as the front-line manager responsible for leadership and development of associates and will work closely with our District General Manager to create and implement office-level growth plans and client growth targets.
Responsibilities
As a Tax Office Growth Manager, your responsibilities will include:
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required
May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements
We are looking for a candidate with the following qualifications:
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)
Benefits
We offer a competitive salary of $60,000 per year, plus benefits including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also offer a wellbeing program, BetterYou, to help you build healthy habits, and various discounts on everyday items and services. If you're looking to make an impact, H&R Block is the place for you. We welcome and celebrate diversity in the workplace and are an equal opportunity employer.
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