Field Service Engineer III, Bioprocess Specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full time
Job Title:

Field Service Engineer III, Bioprocess

Job Summary:

We are seeking a highly skilled Field Service Engineer III, Bioprocess to join our team at Thermo Fisher Scientific. As a key member of our Bioprocess Equipment & Automation division, you will be responsible for installing, maintaining, and repairing our hardware and automation products at customer sites.

Key Responsibilities:
  • Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
  • Work closely with other departments to improve customer experience and develop customer satisfaction through timely customer response times and problem resolution.
  • Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
  • Develop and maintain positive relationships with customers in assigned territory and support product quality improvement.
  • Collaborate with Service Sales Representative on service orders and identify, recommend, and prioritize improvements to the customer experience and internal process improvements.
Requirements:
  • Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
  • University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills.
  • Minimum of 2 years of experience in cell culture, fluorescence microscopy, flow cytometry, and other relevant techniques desired.
  • Strong knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
  • Excellent communication and teamwork skills, with the ability to work with counterparts and customers across the world.
What We Offer:

At Thermo Fisher Scientific, we offer a comprehensive Total Rewards package that includes a competitive salary, variable annual bonus, and a range of benefits, including health insurance, paid time off, and retirement savings programs.

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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