Technical Writer, API Specialist

3 weeks ago

San Francisco, California, United States Rippling Full time
About Rippling
Rippling is a unified workforce platform that enables businesses to manage all their HR and IT-payroll, benefits, computers, apps, and more. By connecting every business system to one source of truth for employee data, businesses can automate manual work and streamline processes. For example, onboarding new employees can be done in just 90 seconds with Rippling's platform.

About the Role
The Technical Writer, API role on Rippling's Customer Education team is a unique opportunity to combine software development experience with strong technical writing skills to create accurate and user-friendly developer documentation. This role plays a critical part in driving developer adoption of Rippling's API, Flux, and future developer-facing products. Developers build custom integrations that run on Rippling's infrastructure and are distributed through the App Shop. Customers and partners build integrated apps that extend Rippling's products and platform features to automate business processes with APIs that interact with Rippling's core resources using REST.

Key Responsibilities
  • Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials
  • Collaborate with product and engineering teams to develop accurate and user-friendly API documentation
  • Develop and maintain a library of sample code examples and snippets
  • Ensure API documentation adheres to company style guidelines, is user-friendly, and follows industry best practices
  • Work closely with product managers and subject matter experts to understand API functionality, use cases, and target audience
  • Organize and structure API documentation
  • Keep API documentation up-to-date with the latest API releases, changes, and improvements
  • Evaluate API design and provide feedback to improve clarity, consistency, and usability of API interfaces
  • Advocate for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
  • Document custom programming languages within the Rippling Platform
  • Develop and maintain code samples and use cases that demonstrate proper integration and usage of APIs
  • Ensure provided examples align with best coding practices and are relevant to real-world scenarios
  • Actively engage with developers, partners, and clients to gather feedback on API documentation and incorporate improvements based on user needs

Requirements
  • 5+ years of experience as a Technical Writer, with a focus on API documentation
  • 2+ years of experience in a software development role
  • Experience writing effective technical content for a developer audience using Markdown
  • Strong understanding of APIs, RESTful web services, and programming concepts
  • Proficiency with various authoring, CMS, and task management tools
  • Proficiency in writing clear, concise, and well-structured technical documentation
  • Familiarity with API documentation tools, such as Swagger, Postman, or similar
  • Experience with Confluence, JIRA, and JSON
  • Experience using tech stacks like Python, MongoDB, CDC, and Kafka
  • Experience working in a fast-paced, dynamic environment
  • Ability to thrive in an environment that grants autonomy to explore creative solutions

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