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Human Resources Coordinator

2 months ago

Stamford, Connecticut, United States FirstService Residential Full time

Position Overview:

The HR Support Associate role offers essential human resources assistance to employees within the organization, addressing a variety of inquiries in accordance with established procedures.

This position operates under a flexible work arrangement, balancing remote and in-office responsibilities based on operational requirements.

Key Responsibilities:

  • Serve as the initial point of contact for HR-related inquiries, effectively communicating information and resolving issues in clear terms.
  • Assist with incoming HR questions and concerns, providing timely support.
  • Follow up with employees, offering feedback and ensuring issues are resolved.
  • Identify, investigate, and address problems efficiently.
  • Manage the routing and escalation of inquiries to appropriate resources, ensuring unresolved issues are escalated as necessary.
  • Respond to all inquiries in alignment with company service standards.
  • Support the HR Help Desk operations, acting as a primary resource for employee questions.
  • Maintain accurate records and documentation for all inquiries.
  • Uphold strict confidentiality regarding all employee information.

Qualifications:

  • A High School diploma or equivalent, with a minimum of two years of relevant experience in Human Resources or a related field.
  • Strong administrative skills and experience.
  • Exceptional customer service abilities.
  • Proficient verbal and written communication skills.
  • Bilingual capabilities are advantageous.
  • Detail-oriented with excellent organizational and multitasking skills.
  • Ability to maintain productivity while managing competing priorities.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with strong internet research skills.
  • Capable of handling sensitive and confidential information responsibly.
  • Able to meet deadlines and perform well under pressure.
  • Adaptable to a dynamic work environment.

What We Provide:

As a non-exempt employee, you will have access to a comprehensive benefits package, including a selection of medical plans, dental and vision coverage. Additionally, you will be entitled to paid time off, holidays, and a 401k plan with company matching.

Disclaimer:

This job description is intended to convey the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with this position. Management reserves the right to assign or reassign tasks and responsibilities as needed.

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