Executive Director of Car Rental Operations
2 days ago
About Hertz
Hertz is a leading car rental company with a strong presence in the market. Our team is dedicated to providing excellent customer service and ensuring the success of our operations.
Job Summary
We are seeking an Executive Director of Car Rental Operations to lead our branch management team. This role requires a strong background in management, car rental industry experience, and excellent communication skills.
Key Responsibilities
- Develop and implement business plans to ensure profitability and revenue growth.
- Direct and organize all reservations and pick-ups, building relationships with vendors such as Lyft, Uber, and Pep-boys.
- Develop location strategies to maximize profitability and revenue management opportunities.
- Handle or assist in the resolution of customer service issues, ensuring a high level of customer satisfaction.
- Coach staff and empower them to engage in problem resolution and customer relations.
- Attend outside sales meetings or events to promote the company and branch location.
- Continue to increase market penetration and revenue.
- Develop, communicate, and monitor location and individual objectives, aligning them with overall corporate goals.
- Actively participate in training, coaching, and mentoring of Branch staff.
- Complete performance reviews with Branch staff, discussing strengths and development opportunities.
- Maintain an environment of positive employee relations.
Requirements
To be successful in this role, you will need:
- A High school diploma or general equivalency diploma required, Associates Degree preferred.
- Previous management experience in a fast-paced environment.
- Experience in car rental, hospitality, or tourism a plus.
- Result orientation with demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency in technology.
Benefits
This role offers a competitive salary range of $52,000 annually, as well as opportunities for professional growth and development.
About You
We are looking for a highly organized individual with excellent communication skills and the ability to interface with multi-faceted, cross-functional teams. If you have a proven track record of decisive actions backed by analytical thinking, goal-directed leadership, and service-oriented performance, we encourage you to apply.
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