Senior Operations Manager

1 day ago


College Station, Texas, United States Hertz Full time
Job Description:

The Senior Operations Manager plays a pivotal role in representing Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. This position is responsible for the successful delivery and oversight of the Hertz product to internal and external customers.

This leadership position requires overall responsibility for operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The ideal candidate will have in-depth knowledge of operations, management, logistics, technology, and financial disciplines.

Key Responsibilities:

  • Develop, monitor, and assure compliance with the annual business plan to ensure profitability of the business unit.
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
  • Implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit, etc.
  • Handle or assist in resolving customer service issues.
  • Ensure high-level customer service is maintained at or above area goals.
  • Coach staff and empower them to engage in problem resolution and customer relations.
  • Attend/host outside sales meetings or events to promote the company and branch location.
  • Continuously increase market penetration of the branch and revenue.
  • Develop, communicate, and monitor location and individual objectives, ensuring alignment with corporate objectives.
  • Participate in training, coaching, and mentoring of all Branch staff.
  • Complete performance reviews with Branch staff, discussing strengths and development opportunities.
  • Hold weekly staff meetings to keep employees motivated and informed of business operations.
  • Conduct monthly business reviews with Branch staff to ensure KPI knowledge.

Educational Background:

A High school diploma or general equivalency diploma is required; an Associate's Degree is preferred.

Professional Experience:

  • Previous management experience in a fast-paced environment.
  • Experience in car rental, hospitality, or tourism is a plus.
  • Result orientation with demonstrated history of success.
  • Demonstrated ability to direct and motivate teams.
  • Proficiency in Technology.

Knowledge and Skills:

  • Financial and business acumen.
  • Customer service resolution practices.
  • Excellent communication techniques.
  • Sales Management/Coaching ability.
  • Labor & Employment laws.
  • Operations Management.
  • Project Management.
  • Analysis and report modeling understanding.

Salary: Estimated $52,000 annually.



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