Patient Services Coordinator

2 weeks ago

Loxahatchee Groves, Florida, United States Palm Beach Pediatrics PA Full time
Job Overview

Are you a skilled administrative or customer service professional passionate about assisting patients and their families? Do you excel in problem-solving and collaborating with colleagues? If this resonates with you, this position may be an excellent fit for your career aspirations.

Palm Beach Pediatrics is a well-established, privately-owned pediatric practice specializing in primary care and mental health services, proudly serving the Palm Beach County community for over 40 years. Our mission is at the heart of our operations:

We are dedicated to addressing the physical and emotional needs of children in Palm Beach County by delivering exceptional care with integrity and compassion.

We are in search of a seasoned phone triage nurse who is enthusiastic about supporting patients and collaborating with a team to achieve shared objectives. Our core values drive our practice:

Team Collaboration

Fostering connections with colleagues and working collectively towards common goals.

Exceptional Service

Going above and beyond to positively impact the lives of those we serve.

Integrity

Upholding honesty by doing what is right, even when unnoticed.

Empathy

Being attuned to the feelings of others and treating everyone with kindness and support.

Respect

Valuing diverse perspectives and treating each individual with dignity.

Quality

Striving for excellence in care while recognizing that growth comes from learning together.

Gratitude

Appreciating the opportunity to enhance mental health and strengthen relationships.

We deeply value our team members at all levels and take pride in fostering a supportive community within the broader communities we serve.

Compensation and Benefits:

  • Competitive salary based on role and experience
  • Comprehensive medical insurance
  • 401k plan with employer matching
  • Employer-funded gap insurance for medical expenses
  • Cafeteria plans offering various coverage options
  • Employer-paid life insurance for full-time staff
  • Flexible 4-day work week with rotating weekend shifts
  • Dental and vision coverage
  • Short-term and long-term disability insurance
  • Monthly wellness initiatives to support self-care
  • Generous paid time off accruing from the first day of employment
  • Recognition app for acknowledging outstanding teamwork
  • On-demand payment options

If this aligns with your professional values, we would be eager to discuss our practice, culture, and how you could contribute to our community.

Qualifications

Education: High school diploma or equivalent is required.

Experience: A minimum of two years in customer service is essential; experience in a medical or professional office is preferred.

Additional Requirements:

  1. Current CPR certification or ability to obtain within the first 90 days of employment.

Knowledge:

  1. Basic computer skills and familiarity with EMR systems (experience with Athena is a plus).
  2. Proficiency in MS Office applications (Word, Excel, etc.).
  3. Understanding of customer service principles and techniques.

Skills:

  1. Excellent telephone etiquette and customer service abilities.
  2. Strong interpersonal skills, including friendliness, empathy, patience, and helpfulness.
  3. Effective oral and written communication skills.
  4. Ability to collaborate with colleagues and leadership effectively.

Abilities:

  1. Capacity to work independently and as part of a team, focusing on customer service and administrative tasks.
  2. Willingness to learn, adapt, and assist others.
  3. Ability to communicate clearly and calmly with patients and families in various situations.
  4. Strong analytical skills to assess situations and respond appropriately.
  5. Attention to detail is crucial.

Work Environment: This role is set in a medical office, with potential exposure to communicable diseases and other clinical conditions.

Mental/Physical Requirements: The position involves a variety of physical activities, including walking, standing, sitting, bending, and lifting up to 25 pounds. The ability to manage a fast-paced patient flow is essential.

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