Application Support Specialist

3 weeks ago


Chicago, Illinois, United States TEKsystems Full time

Job Summary

TEKsystems is seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues related to UI / API & Data flow, and working with high availability architecture.

Key Responsibilities

  • Triage and resolve support tickets as per the defined Service Level agreement
  • Work on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
  • Investigate and resolve tickets, perform statistical analyses, testing, and analysis of application failures
  • Proactively identify and manage issue resolutions, document, and provide follow-up on the resolution process with the requestor
  • Involve in Application Availability & performance monitoring

Requirements

  • At least 2-4 years of experience in Application Support
  • Expertise with relational databases support, querying, and database reporting preferably Snowflake
  • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
  • Experience troubleshooting issues related to UI / API & Data flow
  • Expertise with high availability architecture
  • Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)

Preferred Qualifications

  • Working experience with programming languages: Python, Power shell, SQL & JSON
  • Working knowledge on deploying autoscaling features (no hands-on support required)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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