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Operations Support Specialist
2 months ago
Join Our Mission to Create Unforgettable Experiences
At Travel + Leisure Co., we are dedicated to our mission of bringing joy to travelers around the globe. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, and more. With a workforce of over 19,000 associates, we operate in more than 270 vacation club resort locations worldwide, making every day an opportunity for innovation and growth.
Position Overview
As an Operations Support Specialist, you will play a pivotal role in enhancing our Sales and Marketing operations. Your primary focus will be on delivering exceptional service to our guests and business partners while ensuring adherence to operational protocols. You will safeguard data integrity across our systems and collaborate with your team and leadership to facilitate new initiatives.
Key Responsibilities:
- Deliver outstanding customer service to guests, business partners, and team members.
- Identify opportunities for enhancing customer service and operational processes.
- Collect and validate data during guest interactions to ensure optimal experiences.
- Safeguard company assets through all engagements.
- Comprehend and execute operational procedures that guide our business.
- Assist in the implementation of new initiatives and support affected teams.
- Maintain reporting requirements on a daily, weekly, monthly, or quarterly basis.
- Utilize available resources effectively to provide prompt assistance as inquiries arise.
Collaborative Partnerships:
You will work closely with:
- Sales and Marketing teams
- Human Resources
- Resort Operations leadership
Project Examples:
- Validating data and addressing inquiries from onsite business partners.
- Facilitating the integration of new processes and procedures.
Qualifications:
- Proficient in Microsoft Office Suite.
- Availability to support business operations during weekends and holidays.
- Experience in delivering exceptional customer service with enthusiasm.
Benefits:
We offer a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, including:
- Medical, Dental, and Vision coverage
- Flexible spending accounts
- Life and accident insurance
- Disability coverage
- 401k with employer match (subject to eligibility)
- Employee Assistance Program
- Wellness programs
Compensation: Starting at $22.03 per hour, with the actual rate determined by various factors including experience and skills.
At Travel + Leisure Co., we foster an inclusive environment where excellence is celebrated, and teamwork is paramount. Join us in crafting memorable experiences for travelers around the world.
We are an equal opportunity employer, and all applications will be considered without regard to any protected class.
