Tech Support Specialist for IT Operations
3 weeks ago
TEKsystems is seeking a highly skilled Tech Support Specialist to join our team in Boston, Massachusetts. As a key member of our IT operations team, you will play a vital role in providing exceptional technical support to our end-users, ensuring seamless system performance, and driving business success.
Estimated Salary$65,000 - $85,000 per year, depending on experience.
Job DescriptionKey Responsibilities:
- Provide top-notch technical support to end-users, addressing a wide range of IT-related issues and concerns.
- Maintain and improve office infrastructure, wireless networks, phones, and conference rooms to ensure optimal performance.
- Offer expert software and electronic mail support, including Microsoft Office, Outlook, and Windows.
- Escalate complex issues to senior resources, ensuring timely resolution and customer satisfaction.
- Implement software and hardware updates, adhering to risk-averse procedures and developing well-thought-out fallback plans.
- Develop and maintain technical documentation, identifying areas for improvement and suggesting more efficient office systems.
- Assist in maintaining an accurate inventory of system assets and respond to issues escalated from the Service Desk.
- Participate in departmental and business-level projects to drive technology initiatives and strategies.
Essential Skills:
- Excellent communication and people skills.
- Proficiency in Jira, Comptia, and Microsoft Office.
- 1-3 years of IT experience, with a focus on desktop support and communication skills.
TEKsystems offers a comprehensive benefits package, including:
- 6 paid holidays and 5 PTO days per year.
- Lifetime background check and financial check.
- Opportunities for professional growth and development.
This role is based in a dynamic office environment, requiring strong teamwork and communication skills. If you're a motivated and customer-focused individual with a passion for IT, we encourage you to apply.
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