Tech Support Specialist for IT Operations

3 weeks ago


San Francisco, California, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a highly skilled Tech Support Specialist to join our team in Boston, Massachusetts. As a key member of our IT operations team, you will play a vital role in providing exceptional technical support to our end-users, ensuring seamless system performance, and driving business success.

Estimated Salary

$65,000 - $85,000 per year, depending on experience.

Job Description

Key Responsibilities:

  • Provide top-notch technical support to end-users, addressing a wide range of IT-related issues and concerns.
  • Maintain and improve office infrastructure, wireless networks, phones, and conference rooms to ensure optimal performance.
  • Offer expert software and electronic mail support, including Microsoft Office, Outlook, and Windows.
  • Escalate complex issues to senior resources, ensuring timely resolution and customer satisfaction.
  • Implement software and hardware updates, adhering to risk-averse procedures and developing well-thought-out fallback plans.
  • Develop and maintain technical documentation, identifying areas for improvement and suggesting more efficient office systems.
  • Assist in maintaining an accurate inventory of system assets and respond to issues escalated from the Service Desk.
  • Participate in departmental and business-level projects to drive technology initiatives and strategies.
Required Skills and Qualifications

Essential Skills:

  • Excellent communication and people skills.
  • Proficiency in Jira, Comptia, and Microsoft Office.
  • 1-3 years of IT experience, with a focus on desktop support and communication skills.
Benefits

TEKsystems offers a comprehensive benefits package, including:

  • 6 paid holidays and 5 PTO days per year.
  • Lifetime background check and financial check.
  • Opportunities for professional growth and development.
Work Environment

This role is based in a dynamic office environment, requiring strong teamwork and communication skills. If you're a motivated and customer-focused individual with a passion for IT, we encourage you to apply.



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