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Field Technical Specialist

2 months ago

Appleton, Wisconsin, United States CMD CORPORATION Full time
Job Overview

Are you seeking a dynamic work environment with competitive compensation and growth opportunities? Look no further.

Position: Technical Services Representative – Alternative Energy Solutions (AES)

Our Mission: Together, we strive for excellence. We focus on creating lasting partnerships, delivering high-quality equipment, and providing innovative solutions. Our employees are empowered to take initiative and make impactful decisions that propel our business forward, all while making a positive difference in the community.

Role Summary: This role involves collaborating with a team to install and maintain gas compression and compressed natural gas (CNG) refueling systems for both new and existing clients. The key competency required is expertise in CMD equipment, including programming, troubleshooting, maintenance, operation, and application.

Key Responsibilities:

  • Assist and oversee the installation of CNG refueling systems in various locations.
  • Provide operational and maintenance training to end users.
  • Conduct final inspections and testing of equipment before delivery.
  • Support sales efforts through technical demonstrations and assistance.
  • Respond to service inquiries with remote technical support and troubleshooting.
  • Document service trips and distribute reports accordingly.
  • Utilize analytical skills to identify root causes of issues and recommend corrective actions.
  • Travel to client sites for preventive maintenance tasks.
  • Record site conditions to help prevent unexpected shutdowns.
  • Log customer interactions in the call center database.
  • Coordinate with third-party service providers as necessary.
  • Follow up with clients to ensure resolution of issues.
  • Provide 24/7 technical support on a rotational basis, including weekends and holidays.
  • Engage in activities to ensure machinery operates safely and meets client specifications.
  • Assemble new products as required.
  • Assist with equipment operation at trade shows, both nationally and internationally.
  • Contribute to research and development projects as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

  • Strong electrical and/or mechanical aptitude.
  • Ability to learn technical specifications of various equipment.
  • Capability to work under pressure, think creatively, and adapt to changing priorities.
  • Collaborative mindset with effective communication skills for interacting with colleagues, clients, and vendors.
  • Must possess or be eligible for a U.S. Passport.
  • Must hold a valid driver's license.

Work Environment: CMD operates in a secure, well-lit, and temperature-controlled facility. Safety is our utmost priority, and our culture emphasizes mutual respect, clear communication, and employee well-being.

Employment Status: Full-time, nonexempt with a rotating on-call schedule.

Travel Requirements: Extensive travel may be necessary, up to 50%, typically predictable and scheduled. CMD offers competitive travel incentives and access to a fleet.

Education and Experience:

  • Associate's degree in Electro-Mechanical Technology is preferred.
  • Experience or training in engineering or technical services is beneficial.
  • Knowledge of gas compressors, high-pressure gas systems, and electrical troubleshooting is highly desirable.

Commitment to Diversity: CMD Corporation is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants, and prohibits discrimination and harassment of any kind.