Airport Passenger Service Representative

5 days ago


Rochester, New York, United States PrimeFlight Aviation Services Full time

Overview

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We offer opportunities for career progression and a competitive pay scale.

About Us

We perform a wide range of airport support services globally on behalf of commercial airlines. As an Airport Passenger Service Representative, you will play a vital role in providing exceptional service to passengers and visitors at the airport.

Job Description

The successful candidate will be responsible for welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. You will ensure compliance with airline policies, security regulations, and safety procedures while addressing passenger concerns and providing solutions.

Requirements

  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language
  • Ability to use electronic devices, including iPads/Tablets, Computers, and Mobile Devices
  • Effective communication skills, both in-person and through electronic means
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal)

Benefits

  • 401(k) plan with company matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential

Working Conditions

Airlines are 24/7 operations, requiring flexibility to work various shifts, including nights, weekends, and holidays. The successful candidate must be able to lift up to 70 pounds and perform tasks involving prolonged standing and walking in an indoor/outdoor environment.



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