Airline Passenger Service Representative

3 weeks ago


Rochester, New York, United States PrimeFlight Aviation Services Full time
Overview

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We offer opportunities for career progression and a competitive pay scale.

Salary

$45,000 - $60,000 per year, depending on experience and location.

About the Role

We are seeking a Customer Service Agent to provide exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The ideal candidate must ensure compliance with airline policies, security regulations, and safety procedures while addressing passenger concerns and providing solutions.

Key Responsibilities
  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
  • Provide accurate information on flight schedules, gate assignments, and airport services.
  • Handle passenger check-in and baggage processing efficiently and courteously.
  • Assist passengers with self-service kiosks and online check-in procedures.
  • Effectively resolve customer issues and complaints in a professional and timely manner.
Requirements
  • 18 years of age or older.
  • Eligible to work in the United States.
  • One year of customer service experience.
  • Ability to read, write, speak, and understand the English language.
  • Ability to use electronic devices, including iPads, tablets, computers, and mobile devices.
  • Effective communication skills, both in-person and through electronic means.
Benefits
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Vision insurance.
  • Paid time off.


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