Airline Passenger Service Representative
3 weeks ago
PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We offer opportunities for career progression and a competitive pay scale.
Salary$45,000 - $60,000 per year, depending on experience and location.
About the RoleWe are seeking a Customer Service Agent to provide exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The ideal candidate must ensure compliance with airline policies, security regulations, and safety procedures while addressing passenger concerns and providing solutions.
Key Responsibilities- Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
- Provide accurate information on flight schedules, gate assignments, and airport services.
- Handle passenger check-in and baggage processing efficiently and courteously.
- Assist passengers with self-service kiosks and online check-in procedures.
- Effectively resolve customer issues and complaints in a professional and timely manner.
- 18 years of age or older.
- Eligible to work in the United States.
- One year of customer service experience.
- Ability to read, write, speak, and understand the English language.
- Ability to use electronic devices, including iPads, tablets, computers, and mobile devices.
- Effective communication skills, both in-person and through electronic means.
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Life insurance.
- Vision insurance.
- Paid time off.
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