Airport Service Representative

3 weeks ago


Rochester, New York, United States PrimeFlight Aviation Services Full time
Job Overview

PrimeFlight Aviation Services is seeking a highly motivated Customer Experience Coordinator to join our team at Frederick Douglass Rochester International Airport.

About the Role

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong desire to provide exceptional customer service. As a Customer Experience Coordinator, you will play a crucial role in ensuring that passengers have a seamless experience while interacting with our team.

Responsibilities:
  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
  • Provide accurate information on flight schedules, gate assignments, and airport services.
  • Handle passenger check-in and baggage processing efficiently and courteously.
  • Assist passengers with self-service kiosks and online check-in procedures.
Requirements

To be successful in this role, you must have a high school diploma or equivalent and one year of customer service experience. Additionally, you must be able to read, write, speak, and understand English fluently. You should also be eligible to work in the United States and have a valid driver's license.

Estimated Salary: $35,000 - $45,000 per year

This salary range is based on industry standards for customer service representatives in the aviation industry. We offer a competitive benefits package, including health insurance, dental insurance, 401(k) matching, and paid time off.

Benefits

We are proud to offer a comprehensive benefits package to support your overall well-being. Our benefits include:

  • Health insurance
  • Dental insurance
  • 401(k) matching
  • Paid time off
About PrimeFlight Aviation Services

At PrimeFlight Aviation Services, we are committed to providing exceptional customer service and creating a positive work environment. We believe in fostering a culture of respect, teamwork, and continuous improvement. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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