Practice Coordinator

1 week ago

Evanston, Illinois, United States LifeStance Health Full time
Job Summary

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities
  • Create a positive work environment and support in-office clinician and staff engagement activities to promote a culture of excellence.
  • Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
  • General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
  • Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
  • Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
  • Collect all in-person and telehealth co-payments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.
Requirements
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential Information (HIPAA).
Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

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