Sales Associate

4 weeks ago

Omaha, Nebraska, United States Tapestry Full time

The Sales Associate role at Tapestry is a vital part of the store's overall success and efficiency. As a representative of the Coach brand, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, and building ongoing customer relationships through a personalized experience.


Key Responsibilities:

  • Understand organizational objectives and make decisions that align with Company priorities.
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
  • Creates short- and long-term strategies to achieve personal metrics and performance goals.
  • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
  • Represents Coach as a brand ambassador.
  • Demonstrates Coach's Selling and Service expectations at all times.
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Works with multiple customers simultaneously and breaks away as appropriate.
  • Follows up with customers consistently and genuinely to influence/close the sale.
  • Flexes personal selling techniques to contribute to overall store financial results.
  • Builds lasting and loyal relationships with customers.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts.
  • Creates enthusiasm and positivity for a shared vision and mission.
  • Promotes and endorses a team selling environment.
  • Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
  • Remains solution-oriented; is adaptable and flexible to changing business and store needs.
  • Welcomes feedback and adapts behaviors as appropriate.
  • Maintains a calm and professional demeanor at all times.

Operations:

  • Ensures all daily tasks are completed without negatively impacting service or Coach standards.
  • Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintains a clean and tidy selling floor at all times.
  • Adheres to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
  • Replenishes inventory on sales floor as needed.
  • Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
  • Supports cash-wrap when needed to process purchases, returns, and exchanges.
  • Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards, and maintains visual merchandising expectations.

Requirements:
1-3 years of previous sales experience, preferably in a luxury retail service environment.

Technical:

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.

Ability to maneuver the sales floor, sales shelves, and stock room; Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

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