Club Operations Manager

4 days ago


Bellflower, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Club Operations Manager to oversee the day-to-day operations of our fitness center. The successful candidate will be responsible for ensuring a positive and welcoming environment for our members, while also driving business growth and profitability.

Key Responsibilities
  • Staff Management: Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Operations: Oversee the cleanliness and maintenance of the facility, including daily cleaning and upkeep.
  • Marketing: Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions.
  • Administration: Authorize expenditures and refunds, make daily bank deposits, and prepare HR-related forms.
Requirements
  • Must be 18 years of age or older, with a high school diploma/GED equivalent and a passion for fitness and health.
  • One to three years of experience in a management role, preferably in the fitness industry.
  • Strong leadership, team building, and coaching skills.
  • Exceptional customer service and conflict resolution skills.
  • Ability to work independently and as part of a team.
Physical Demands
  • Continual standing and walking.
  • Continual talking and listening in person or on the phone.
  • Must be able to lift up to 50 lbs and bend, crouch, and reach on a daily basis.


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