Club Operations Manager
4 days ago
We are seeking a highly motivated and experienced Club Operations Manager to oversee the day-to-day operations of our fitness center. The successful candidate will be responsible for ensuring a positive and welcoming environment for our members, while also driving business growth and profitability.
Key Responsibilities- Staff Management: Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Customer Service: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Operations: Oversee the cleanliness and maintenance of the facility, including daily cleaning and upkeep.
- Marketing: Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions.
- Administration: Authorize expenditures and refunds, make daily bank deposits, and prepare HR-related forms.
- Must be 18 years of age or older, with a high school diploma/GED equivalent and a passion for fitness and health.
- One to three years of experience in a management role, preferably in the fitness industry.
- Strong leadership, team building, and coaching skills.
- Exceptional customer service and conflict resolution skills.
- Ability to work independently and as part of a team.
- Continual standing and walking.
- Continual talking and listening in person or on the phone.
- Must be able to lift up to 50 lbs and bend, crouch, and reach on a daily basis.
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Club Operations Manager
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