Fitness Club Manager
2 weeks ago
At Planet Fitness, we're committed to providing a welcoming and non-intimidating environment for our members. As a General Manager, you'll play a key role in ensuring our clubs meet the highest standards of customer service and operational excellence.
Key Responsibilities:- Lead a team of employees in a positive and motivating manner, providing continuous training and development opportunities.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Manage staff schedules, ensure all shifts are covered, and provide exceptional customer service at all times.
- Lead by example, maintain consistent accountability for direct reports, and ensure adherence to Planet Fitness' values and goals.
- Administer and process all weekly/bi-weekly employee payroll, resolve employee issues or concerns, and manage progressive discipline and termination as needed.
- Oversee cleanliness and maintenance of the facility, ensuring the front desk area and lobby are clean and orderly.
- Ensure the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
- Manage marketing efforts, authorize expenditures and refunds, make daily bank deposits, and prepare all HR-related forms and send to Corporate HR and Payroll Team.
- Track statistics and reports (weekly, monthly, annually) and provide backup support for any employee who is absent.
- Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
- One to three years of experience in a management role preferred.
- Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
- Strong leadership, team building, and coaching skills.
- Direct experience managing customer-focused teams in the fitness or similar industry.
- Exceptional customer service and conflict resolution skills.
- A hard-working, enthusiastic, and energetic management style.
- Organization, problem-solving, and planning skills.
- Ability to work independently as well as part of a team.
- Must have a valid driver's license, an acceptable driving record, and own reliable means of transportation.
We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation, please contact Human Resources at [insert contact information].
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