Dunkin' Restaurant Manager
3 weeks ago
A Restaurant General Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales growth in a single restaurant.
They oversee the overall operation of the restaurant, adhering to Dunkin' standards, franchisee policies, and applicable laws.
Key Responsibilities:- Perform all restaurant team member responsibilities
- Lead team meetings and deliver training
- Ensure brand standards, recipes, and systems are executed
- Create a guest-focused culture
- Review guest feedback and implement action plans
- Communicate restaurant priorities, goals, and results to team members
- Execute new product roll-outs, including training and marketing
- Maintain a safe, secure, and healthy environment
- Control costs to maximize profitability
- Manage inventory, labor schedules, and vendor orders
- Conduct self-assessments and action plans
- Ensure restaurant budget is met
- Manage cash and ensure team members follow cash management policies
- Recruit, hire, onboard, and develop team members
- Plan, monitor, appraise, and review employee performance
- Coach team members to drive sales, improve profitability, and guest satisfaction
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
- College degree preferred
- Strong analytical skills and business acumen
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt
- Ability to train and develop a team
- Guest-focused
- Time management
- Problem-solving
- Motivating others
- Standing on feet
- Repetitive motion, including bending, stooping, and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
- Working in a small space
Dunkin' is a leading baked goods and coffee chain, serving over 3 million customers daily. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high-energy environment where you interact with loyal customers every day.
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