Service Desk Associate

4 weeks ago

Bothell, Washington, United States Planet Fitness Full time
Job Title: Service Desk Associate

At Planet Fitness, we're passionate about creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in delivering exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues that may arise.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring a clean and organized environment.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
  • Answer questions and provide guidance to new employees, promoting a positive and supportive team culture.
  • Perform beginning of shift and end of shift procedures, ensuring a smooth transition and maintaining a high level of cleanliness.
Requirements:
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy and ability to learn our systems.
  • Excellent communication and interpersonal skills, with a positive attitude and willingness to help others.
  • Ability to work well independently and as part of a team, maintaining a high level of professionalism and composure in difficult situations.
What We Offer:
  • A positive and professional work environment, with opportunities for growth and development.
  • Competitive pay and benefits, including a 401K Retirement Fund with employer match.
  • Free employee Black Card Membership and regular involvement in community outreach events.
  • A commitment to diversity, equity, and inclusion, with a focus on creating an inclusive environment for all employees.

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