Service Desk Associate
4 weeks ago
The Service Desk Associate is a key member of our team, responsible for providing exceptional customer service to our members and guests. This role requires a strong ability to communicate effectively, work well in a fast-paced environment, and maintain a clean and organized workspace.
Key Responsibilities
- Provide excellent customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Monitor club access, answer phone calls, and provide information to prospects.
- Sell memberships, write agreements, and enter new members into our database.
- Operate the Point-of-Sale system and collect balances on past due accounts.
- Organize and maintain the customer service front desk, ensuring a clean and welcoming environment for our members and guests.
- Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
- Answer questions and provide guidance to new employees, promoting a positive and inclusive work environment.
Requirements
- High School Diploma or G.E.D. preferred.
- Previous customer service and/or sales experience preferred.
- Basic computer literacy and ability to learn new software.
- Excellent communication and interpersonal skills, with the ability to work well in a team environment.
About Us
At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. We're an equal opportunity employer, celebrating diversity and equity, and committed to creating an inclusive environment for all employees. Some of our benefits include competitive pay, growth opportunities, and a positive and professional work environment.
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