Customer Experience Coordinator
3 weeks ago
About the Role:
At American Leak Detection, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Answering phone calls and responding to customer inquiries in a timely and professional manner.
- Explaining our services to potential customers and addressing any concerns they may have.
- Managing the customer experience to ensure that all customers are satisfied with our services.
- Scheduling appointments and dispatching jobs for our technicians.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills and ability to think critically.
- Familiarity with customer service software and systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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