Customer Support Representative

7 days ago


Woodstock, Georgia, United States Arrow Exterminators Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also meeting daily call volume standards.

Key Responsibilities:

  • Comply with all state and federal regulations, company policies, procedures, and guidelines
  • Answer multi-line telephones and provide administrative support to service centers
  • Sell pest control services by phone to existing customers, per company guidelines
  • Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions
  • Generate digital service agreements for new services and schedule appointments for outside sales professionals
  • Issue certificates and gift cards for customer referrals and provide phone support to service centers
  • Schedule services, manage payment data, escalate and resolve customer grievances
  • Contribute toward departmental and team objectives and goals
  • Maintain timesheets within company policy and complete sales and activity reports as requested by your manager
  • Attend and complete training and meetings as required

Requirements:

  • Previous customer service experience, preferred
  • Excellent telephone skills and basic computer skills
  • Ability to pass and maintain any state regulatory agency-required licensing/certification exams
  • Able to work a 40-hour (minimum) workweek

Work Environment:

The work environment and physical demands described below are representative of those that an employee encounters while performing essential functions of this job.

  • Requires sitting for long periods (approximately 80%) of time
  • Requires frequent use of telephone, telephone headset, and computer

About Arrow Exterminators:

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities.

We are an Equal Opportunity Employer and a Drug-Free Workplace.



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