Customer Service Representative

1 month ago


Woodstock, Georgia, United States Arthritis & Rheumatology Center PC Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team as a Call Center/ Front Desk Coordinator at Arthritis & Rheumatology Center PC.

This is a full-time Monday-Friday position responsible for providing exceptional customer service to patients and vendors over the phone, making appointments, answering general questions, and routing calls to the appropriate staff member.

The ideal candidate will have experience working in a physician specialty office and prior knowledge of insurance plans and policy requirements.

We are looking for a hardworking, dedicated, and responsible team member who can provide friendly and courteous customer service at all times.

Key Responsibilities:

  • Answer all incoming telephone calls from patients on multiple phone lines
  • Welcome and greet patients to the practice over the phone
  • Make appointments and schedule appointments
  • Answer general questions and inquiries
  • Route calls to the appropriate staff member
  • Take accurate messages for office staff
  • Handle and maintain insurance referrals from primary care providers
  • Send out medical records

Work Environment:

This position is based in our Woodstock, GA location and requires a full-time commitment of 8:30 am – 5:30 pm Monday - Friday.

We offer a dynamic and supportive work environment with opportunities for growth and development.



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