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IT Services Technician II
1 month ago
We are seeking a highly skilled IT Services Technician II to join our team at Lake Washington Institute of Technology. As a key member of our Information Technology Services department, you will provide exceptional technical support to our college community, serving as a Tier 2 resource for ITS help desk requests.
Key Responsibilities- Perform basic to advanced technical tasks related to computer hardware and operating systems, network devices and cabling, telecommunications software and hardware, printers and multi-functional devices, software applications, databases, and other devices and solutions supported by IT Services.
- Provide technical resolution primarily on-site, escalating unresolved requests to next level within ITS or vendor partner.
- Coordinate vendor on-site warranty repair, perform standard maintenance, preventative maintenance, modification, testing, and debugging.
- Review system logs and messages to identify events and errors, track and maintain inventory, supplies, and materials.
- Research product information and review documentation, investigate and assess new software and equipment.
- Demonstrate and assist employees with software and system operations, consult and assist manufacturer's representatives in the installation of computer and network equipment and software.
- Deploy applications across various environments using a System Center Configuration Manager (SCCM) to ensure efficient software distribution management.
- Maintain ITS documentation according to standards, follow IT security procedures at all times, and inform and assist college employees with IT security procedures.
- IT Technician & Desktop Certifications, A+ Certified Computer Technician or similar preferred.
- Experience beyond supporting PC's to include Apple Products, IP Networks, mobile devices, VOIP phones, and/or classroom teaching technology.
- Associates degree or equivalent combination of education and work experience related to the above functions.
- One year minimum IT experience installing and maintaining computer software, hardware, telecommunications, or network infrastructure equipment; or providing customer technical support.
- Working technical knowledge of the latest operating systems, network protocols, and standards.
- Knowledge in deploying applications in SCCM, ability to read and understand all relevant documents, including OEM guides, procedural documentation, and technical manuals.
- Good customer-service orientation, experience in scripting for automation and system in management.
We offer a competitive salary of $6,909.00 per month, a full-time, 40 hours per week position, and a comprehensive benefits package, including medical, dental, vision, life, disability, and other insurance benefits, as well as sick leave accrual, vacation accrual, and paid holidays.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity to join our team at Lake Washington Institute of Technology.
