Clinical Laboratory Assistant II

2 weeks ago


Kirkland, Washington, United States EvergreenHealth Full time
Job Summary:

EvergreenHealth is seeking a skilled Clinical Lab Assistant II to provide exceptional customer service and support to our healthcare team. The ideal candidate will have a strong background in medical terminology and laboratory procedures, with the ability to navigate complex issues and provide accurate information to patients and clinicians.

Key Responsibilities:

  • Answer and navigate calls with accuracy and courtesy, using best customer service tactics and practices.
  • Utilize the laboratory information system and Paclab or other reference laboratory web-based applications to independently solve complex issues.
  • Maintain accurate records of all calls and requests, providing call statistics to the Outreach supervisor.
  • Act as a resource to co-workers, clients, and patients for general lab questions, directing complex technical questions to the appropriate personnel.

Requirements:

  • High school diploma or equivalent, with 3 years of experience working in a clinical laboratory role.
  • Certification from an approved laboratory-training program, with successful completion of a required internship preferred, or relevant work experience.
  • Medical terminology knowledge.

Benefits:

EvergreenHealth offers a comprehensive benefits package, including medical, vision, and dental insurance, on-demand virtual healthcare, and a range of other perks to support your health and well-being.

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