Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Steel Craft Corporation. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Data entry and management of customer information, including credits, discounts, and purchase orders.
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Receiving and editing customer orders to ensure accuracy and completeness.
- Performing basic inside sales activities to maximize opportunities for increased market share and customer satisfaction.
- Providing support to other departments, including price estimating and quotations, and marketing trends analysis.
- Assisting in updating ISO procedures and sales processes as required by Quality Assurance.
Requirements:
- High school diploma or equivalent required; technical education a plus.
- Minimum one year of sales, customer service, or related experience in a metal manufacturing environment.
- Proficiency in Microsoft Office.
- Ability to perform multiple tasks accurately and efficiently while maintaining high customer service standards.
- Well-developed written and verbal communication skills.
- ERP/Epicor experience a plus.
What We Offer:
- A stable and rapidly growing steel manufacturing industry with a commitment to employee satisfaction and growth.
- A competitive compensation package, including a 401(k) plan with employer match.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A fun and dynamic work environment with opportunities for professional development and advancement.
Steel Craft Corporation is an equal opportunity employer and welcomes applications from diverse candidates.
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