Customer Service Expert for Business Growth

6 days ago


Salem, Oregon, United States U.S. Bank Full time

Overview

At U.S. Bank, we strive to deliver exceptional service and foster lasting relationships with our customers. As a Client Relationship Consultant, you will play a pivotal role in building trust and providing expert guidance to help businesses achieve their financial goals.

About the Job

We are seeking a skilled Customer Service Expert who can effectively engage with clients through multiple channels, including in-person appointments and virtual interactions. Your primary responsibility will be to assess and address clients' banking needs, leveraging your knowledge of consumer and business banking products and services.

Your Key Responsibilities:

  • BUILD TRUSTING RELATIONSHIPS WITH CLIENTS THROUGH PROACTIVE OUTREACH AND FOLLOW-UP COMMUNICATION
  • IDENTIFY SOLUTIONS FOR NEW AND EXISTING CLIENTS BASED ON THEIR UNIQUE FINANCIAL NEEDS
  • Maintain a working knowledge of consumer and business banking products and services, including digital offerings
  • PROVIDE A CONSISTENT OPTIMAL CLIENT EXPERIENCE, INCLUDING PROCESSING BASIC TRANSACTIONS AND OPENING NEW ACCOUNTS

Requirements

To excel in this role, you should possess a minimum of three to four years of job-related retail banking experience or a combination of experience and commensurate training. Strong customer service and interpersonal skills are essential, as well as proficiency in using and demonstrating digital products and self-service technologies.

Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including:

  • Competitive salary: $20.00 - $24.01 per hour
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year

EEO Statement

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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