Commercial Property Senior Claim Representative I

4 weeks ago

Westerville, Ohio, United States Emergent Holdings Full time
Job Title: Commercial Property Senior Claim Representative I

At Emergent Holdings, we are seeking a highly skilled and experienced Commercial Property Senior Claim Representative I to join our team. As a key member of our claims department, you will be responsible for providing prompt, cost-effective, and efficient examination, investigation, and settlement of first-party commercial property insurance claims.



Key Responsibilities:


  • Examine and investigate commercial property claims to determine the scope of damages and coverage
  • Direct external investigations and provide timely customer service and resolution of complex and large exposure first-party property claims
  • Conduct prompt, thorough, and fair investigations by obtaining relevant facts and expert input to determine cause and extent of damages
  • Assign, direct, and handle property losses through the use of independent adjusters and other experts and vendors as appropriate
  • Interpret and understand commercial property coverage forms, including knowledge of exclusions, limitations, and amendatory endorsements
  • Determine scope of damages through the use of Xactimate and/or vendor and IA estimates
  • Utilize experts such as structural engineers, building consultants, cause and origin investigators, and other specialized vendors as deemed appropriate to move the claim toward resolution
  • Exercise independent decision-making skills with minimal to moderate supervision and direction on claims assigned, using knowledge of local codes, regulatory laws, standards, and case-law
  • Verify coverage, conduct a complete investigation, and document the claim file according to the property file handling guidelines and Department of Insurance requirements
  • Set timely reserves, provide pertinent details to manager when loss exceeds adjuster authority, and timely request reserves and payment authority
  • Maintain communication with all interested parties in the claim, including the insured, retail and general agents, public adjusters, and attorneys
  • Negotiate settlements with the insured, attorneys, or 1st-party representatives
  • Retain and manage outside vendors to ensure focused information is provided in the investigation and cost containment is maintained
  • Establish and maintain through effective communication, positive working relationships with all internal and external customers
  • Proficient in writing position letters (Reservation of Rights and Declination, detailed settlement letter)


Requirements:


  • Bachelor's degree in a related field or relevant combination of education and experience may be considered in lieu of degree
  • Seven years of progressively more responsible experience in a commercial property claims environment that provides the necessary skills, knowledge, and abilities
  • Experience handling claims in multiple states preferred
  • Ability and proficiency in the use of computers and company standard software specific to position
  • Strong oral and written communication skills
  • Strong customer service skills
  • Ability to negotiate, build consensus, and resolve conflict
  • Ability to act as a representative of the Company and establish effective working relationships
  • Ability to manage multiple priorities and meet established deadlines
  • Attention to detail and analytical skills
  • Ability to make independent decisions
  • Ability to solve highly complex problems
  • Ability to train and mentor others
  • Ability to lead others


We are an Equal Opportunity Employer. Diversity is valued, and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.



Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors.



It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $70,400 and $117,800.

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