Customer Experience Liaison
5 days ago
We are seeking a highly skilled Call Center Representative to join our team at Conduent Incorporated. As a Call Center Representative, you will be the first point of contact for our clients' customers, resolving questions concerning their accounts and delivering a world-class experience across every interaction.
The ideal candidate will have strong communication skills, be able to convey complex information in clear and concise terms, and possess effective problem-solving skills. You will also have a passion for customer service and a love for helping people navigate complex issues.
Key Responsibilities:
* Respond to customer inquiries via telephone, email, and/or website
* Identify customer needs and provide complete and accurate information
* Process transactions via mainframe or web-based applications
* Maintain confidentiality and adhere to laws and regulations
* Provide exceptional service and support to customers
Benefits:
* Competitive hourly rate of $19.20
* Spanish/English Bilingual incentive after training
* Weekend's OFF
* Paid Training- Training schedule is Monday through Friday for three weeks
* Career Growth Opportunities
* Full Benefit Options
* Great Work Environment
Requirements:
* Must be at least 18 years of age or older
* High School Diploma or equivalent required
* Successful completion of a Customer Service Skills assessment
* Ability to commit to 100% attendance for three to five weeks of paid training
About Us:
Conduent Incorporated is a rapidly growing organization that can support your career goals. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about customer service, we encourage you to apply.
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