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Bilingual Office Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Comhar Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Bilingual Office Technician to join our team at Comhar Inc. The successful candidate will be responsible for providing administrative support to our Latino Treatment Program, ensuring seamless day-to-day operations and exceptional customer service.

Key Responsibilities
  • Administrative Support: Provide professional phone communication, answer incoming calls, take and relay messages, make appointment reminders, and check voicemail.
  • Scheduling: Follow scheduling guidelines to schedule prescribers and assist with scheduling changes.
  • Customer Service: Provide professional, trauma-informed customer service and demeanor at all times.
  • Data Entry: Complete initial contact with consumers, enter/update consumer information into electronic health records (EHR), assist consumers with initial intake tasks.
  • Insurance Verification: Verify consumers' insurance eligibility consistently.
  • Filing and Retrieval: File/retrieve charts when needed.
  • Consumer Support: Check consumers in/out, provide transportation passes and obtain necessary consumer signatures.
  • Reminders and Monitoring: Assist with monitoring and reminders to staff and consumers to help ensure recovery/treatment plans and medication are current.
  • Communication: Assist with consumer communication to facilitate behavioral health services.
  • Medical Records: Assist with medical records department, on an as-needed basis.
  • Teamwork: Maintain professionalism with both independent tasks and during collaborative teamwork.
Requirements
  • Education: High School Diploma (or GED) and at least two (2) years office experience or related experience; Associate's Degree and at least two (2) years of office experience.
  • Skills: Bilingual (English and Spanish) skills required; excellent mathematical skills; excellent verbal and written communication skills; excellent interpersonal and customer service skills; type 45–55 wpm; excellent organizational skills and attention to detail.
  • Certifications: Valid PA State Criminal, FBI, Child Abuse clearances; ACT 31 (Recognizing and Reporting Child Abuse Certificate); Adult and Child CPR w/AED & First Aid certification.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and listen. The employee frequently is required to use hands to finger, handle, or feel and reach with hands, arms, and feet. The employee is occasionally required to stand, walk, and carry/pull/push items weighing up to 25 lbs.