Patient Service Representative Orthopedics Specialist
20 hours ago
We are seeking a highly skilled and organized Patient Service Representative to join our Orthopedics team at SCL Health Medical Group Grand Junction. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.
Key Responsibilities- Greet patients and provide a warm welcome, ensuring a positive first impression.
- Answer phone calls, take messages, and return calls in a timely manner, while documenting all interactions accurately in the electronic medical record (EMR).
- Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations, ensuring efficient use of time and resources.
- Register patients, confirming and updating demographic data on the registration system, and following procedures for identifying patients.
- Obtain copies of insurance cards, forms of ID, and signatures on required forms, verifying information to determine insurance coordination of benefits and pre-certification/prior-authorization.
- Inform self-pay patients of liability due and prepayment requirements, preparing estimates of procedures and calculating advance payment requirements.
- Collect patient payments and provide accurate receipts, posting payments in the system and reconciling receipts with cash collected.
- Maintain department and individual work queues and reports as required, preparing medical records for patient appointments by compiling information from various sources.
- High School Diploma or equivalent, required.
- At least one (1) year of customer service experience, preferred.
- At least one (1) year of experience in a medical or related field, preferred.
- Knowledge of medical terminology, preferred.
SCL Health is a faith-based, nonprofit healthcare organization that focuses on person-centered care. We offer a wide variety of primary and specialty care services, and our generous package includes medical, dental, and vision coverage, as well as financial wellness tools and retirement planning.
We are committed to creating a healthy work environment that supports the well-being of our employees, and we offer a range of benefits and programs to help you achieve your goals.
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