Lead IT Support Specialist
2 weeks ago
Position: Senior IT Technician
Company Overview:
TeamLogic IT is a prominent network of independently operated businesses providing extensive IT solutions to small and medium enterprises. We are recognized as a leader in Managed Services, consistently ranked among the top 100 in the global MSP Mentor list of the Top 501 managed IT service providers. Our accolades include being named MSP of the Year by Channel Futures.
Our expertise encompasses networking, cybersecurity, data management, email solutions, hardware and software assistance, along with consulting and preventive maintenance services.
Role Summary:
The Senior IT Technician position demands a combination of technical proficiency and outstanding communication capabilities. In this role, you will work closely with the sales team to provide both pre-sales and post-sales support, which includes conducting discovery meetings, site evaluations, preparing proposals, performing technical assessments, implementing solutions, and managing technical accounts.
Key Responsibilities:
- Delivering prompt, courteous, and effective resolutions to end-user inquiries via phone, web portal, and email
- Setting up and provisioning systems for new employees
- Prioritizing incidents and service requests in accordance with established processes and service level agreements
- Executing hands-on repairs at the desktop level, including hardware installations and repairs
- Installing and configuring hardware, software, antivirus solutions, and network infrastructure devices
- Overseeing server administration, network firewall management, switch administration, and maintenance tasks
- Conducting preventive maintenance and ensuring compliance with company safety protocols
- Fostering strong relationships with colleagues and various departments
- Designing effective network and server solutions
Ideal Candidate Profile:
- At least five years of practical experience with networking hardware, Windows servers, Exchange server, and Active Directory
- Three years of experience in a client-facing capacity
- Exceptional communication skills
- Strong organizational and time-management capabilities
- Proficiency in proposal writing and solution implementation
- Results-driven, self-motivated, and a collaborative team player
- Knowledgeable in technology and business productivity systems
- Familiarity with RMM tools and cloud server environments
- Strong problem-solving and customer service skills
- Relevant certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, CCNA, or CCIE
We provide competitive compensation, engaging work, opportunities for career advancement, a supportive work environment, and ongoing training.
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