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Claims Resolution Specialist

1 month ago

Maitland, Florida, United States Armada Full time
Job Title: Claims Resolution Specialist

Armada is seeking a highly skilled Claims Resolution Specialist to join our team. As a key member of our logistics team, you will be responsible for resolving invoice discrepancies and claims in a timely and professional manner.

Responsibilities:
  • Investigate and resolve claims through various avenues, both internal and external.
  • Document all claim requests in our systems, including gathering relevant information and evidence.
  • Develop and maintain effective working relationships with internal and external stakeholders.
  • Identify and report non-compliant occurrences to management.
  • Support the development and administration of relevant KPI metrics and reports.
  • Ensure compliance with Armada's Claim Policies and procedures.
Requirements:
  • Associate's degree or relevant work experience.
  • 3-5 years of customer service experience and/or 1-2 years of accounting experience.
  • Strong relationship management and communication skills.
  • Proficient in Microsoft Word, Outlook, Excel, and Access.
Preferred Qualifications:
  • BS/BA degree in business, logistics, or supply chain related discipline.
  • Previous experience in transportation/warehousing industry, in a role dealing with OS&D and/or Freight claims.
  • Accounts Receivable experience.
  • Inventory Accounting experience.
Language and Technical Skills:
  • Proficient in Microsoft Office Suite.
  • Process-oriented with the ability to document and articulate complex systems.
  • Solid analytical and problem-solving skills.
  • Excellent communication skills, including listening, written, oral, and group presentation.
  • Bilingual (Spanish/English) required.
Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage.