Customer Experience Coordinator

2 weeks ago

Enid, Oklahoma, United States pOpshelf Full time

About pOpshelf

pOpshelf is a retail company that aims to provide a unique shopping experience for its customers. Our stores offer a wide range of products at affordable prices, making it easy for customers to find great deals on everyday and special items.

Job Summary

We are seeking an Assistant Team Leader to join our team. The successful candidate will be responsible for maintaining a clean and organized store environment, assisting the Store Team Leader in creating a customer-first culture, and performing various tasks to maximize profitability and customer satisfaction.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to exceed customer expectations
    • Greet and assist customers, and operate cash registers and scanners to itemize purchases
  • Store Operations
    • Assist the Store Team Leader in creating and supporting a customer-first store culture
    • Model product knowledge and selling techniques to enhance the customer experience
    • Facilitate merchandising the store in a manner that is appealing to customers
    • Rotate product to create eye-catching displays to drive sales
  • Inventory Management
    • Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
    • Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices
  • Financial Management
    • Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices, and cash control procedures
    • Authorize and sign for refunds and overrides, count register tills, and deposit money in the bank
  • Team Management
    • Assist the Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures

Requirements

  • Knowledge and Skills
    • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
    • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
    • Knowledge of cash handling procedures, including cashier accountability and deposit control
    • Knowledge of cash, facility, and safety control policies and practices
    • Ability to perform cash register functions and operate other tools to generate reports
  • Work Experience and/or Education
    • High school diploma or equivalent strongly preferred
    • One year of experience in a specialty retail environment preferred
    • Six months supervisory or team lead experience preferred

Working Conditions and Physical Requirements

  • Frequent walking and standing
  • Frequent bending, stooping, and kneeling to run check-out stations, stock merchandise, and unload trucks
  • Frequent handling of merchandise and equipment
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
  • Occasional climbing (using ladder)
  • Fast-paced environment; moderate noise level
  • Exposure to strong scents and fragrances
  • Occasionally exposed to outside weather conditions
  • Occasionally exposed to wet floor surfaces
  • Occasionally exposed to household and industrial cleaning solutions
  • Occasional or regular driving/providing own transportation to make bank deposits and assist in other locations as needed

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