Account Representative

2 weeks ago

Fort Worth, Texas, United States United Auto Credit Corp Full time
Job Summary:

The Delinquency Resolution Specialist position is responsible for effectively communicating with past due borrowers to collect delinquent auto loans.

As a Delinquency Resolution Specialist, you will identify problems contributing to account delinquency and offer solutions to resolve the delinquency, including negotiation of payment arrangements or available short and long-term payment alternatives as appropriate.

Essential Duties and Responsibilities:
  • Proactively pursue resolution of all assigned delinquent accounts in compliance with all UACC policies and procedures and all state and federal regulations, including the Fair Debt Collection Practices Act.
  • Demonstrate clear, concise, and professional communication skills in all interactions with UACC customers.
  • Thoroughly understand and appropriately apply all available UACC collection tools and payment alternatives to minimize delinquency and credit losses.
  • Ensure timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
  • Expedite payment of delinquent accounts by negotiating the use of electronic payment tools available to UACC customers.
  • Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection and skip tracing tools.
  • Thoroughly, accurately, and professionally document all customer/collection contacts in the Company's operating system.
  • Demonstrate the effective and appropriate use of available skip tracing tools, including controlling expense and compliance with collection and confidentiality regulations, to minimize locate skip accounts and minimize losses.
  • Meet or exceed established daily, weekly, and monthly performance objectives for delinquency, credit losses, collection calls, and as otherwise established by management.
Qualifications:
  • Clear, concise, and professional written and oral communication skills.
  • Strong negotiation, problem-solving, and probing skills that are utilized in a professional manner.
  • Good telephone communication techniques and ability to be on the telephone for long periods of time.
  • Detail-oriented and strong organization skills.
  • Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls.
  • Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
  • Self-motivated and dependable.
  • Must have flexibility to work scheduled hours between 7:00 a.m. and 10:00 p.m. and weekends as needed.
Education/Experience:
  • High school diploma or equivalent.
  • Minimum of 1 year experience in consumer collections/skip tracing in compliance with FDCPA requirements or 1 to 3 years of forward-facing customer experience.
  • Must have a solid recent work history.
  • Clear, concise, and professional written and oral communication skills.
Language Ability:

Ability to clearly and effectively communicate in writing, in person, and by telephone, bi-lingual in Spanish is a plus.

Computer Skills:

Proficient computer skills to include Microsoft Office applications and the internet.

Compensation:

Pay Range between $16.50 an hour, plus monthly bonus incentives averaging $500+ monthly.

Commitment to Diversity and Equal Employment Opportunity:

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive.

We champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions.

We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees.

The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct.

Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law.

This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment, including, but not limited to, recruitment and hiring.

UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship.

The company also makes reasonable accommodations for religious beliefs and practices.

UACC complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note:

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position.

Duties and responsibilities may change or be added at any time, with or without notice.

Please review our privacy and CCPA policies.

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