Help Veterans Support Specialist

2 weeks ago


Chantilly, Virginia, United States The Bowen Group Full time

The Bowen Group is a leading provider of customer service solutions to the US Department of Veterans Affairs. As a Help Veterans Support Specialist, you will be working in our front-line operational support team for the Veterans Experience Office's premier Contact Center.

Job Description
  • Provide exceptional customer service to callers from a wide variety of individuals, including Veterans and their family members and/or representatives.
  • Direct callers to proper resources to address questions, issues, and complaints.

CORE FUNCTIONS AND RESPONSIBILITIES:

  • Understand and explain Department of Veterans Affairs (VA) services or procedures.
  • Ask clarifying questions to identify complex or vague requests for VA services and information.
  • Accurately record details of calls and other service requests in an expected time frame.
  • Select appropriate VA services to meet the specific needs of customers.
  • Maintain confidentiality and privacy of callers.

You can expect a salary range of $17.20 per hour, depending on your experience and qualifications. In addition to your base pay, The Bowen Group offers a range of benefits, including:

  • $11 paid holidays.
  • Employee-only medical, dental, life insurance, and more.

We're looking for someone with excellent verbal, interpersonal, and written communication skills, as well as the ability to work under pressure and think on their feet. If you have prior experience in customer service and call center environments, we'd love to hear from you


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