Computer Support Specialist
3 days ago
Job Title: Computer Support Specialist
Description:
We are seeking a skilled Computer Support Specialist to join our team at a Government Contractor in Chantilly, VA. This role involves providing top-notch technical support to clients with various technical issues.
About the Job:
This is a full-time position that requires excellent communication and problem-solving skills. The ideal candidate will be responsible for troubleshooting issues, writing detailed documentation, and collaborating with other teams as needed.
Key Responsibilities:
- Provide remote and on-site technical support to end-users
- Write and document detailed troubleshooting results in help desk ticket tracking systems
- Pull computer/server log files and send them to Tier 3 support for further diagnosis
- Multi-task multiple concurrent computer support activities with detailed processes
- Perform computer break-fix processes and software upgrades
- Work in virtual support rooms to consult, troubleshoot, and resolve technical issues
Requirements:
To be successful in this role, you must have at least 2+ years of experience in a Tier II environment, providing operation and network support. You should also have a solid understanding of military communities and speech, as well as strong ServiceNow ticketing experience.
Benefits:
This position offers a competitive salary range of $65,000 - $90,000 per year, depending on experience. We also offer excellent benefits, including health insurance, retirement plans, and paid time off.
What We Offer:
We are proud to offer a dynamic work environment that values teamwork, innovation, and customer satisfaction. Our company is committed to helping our employees grow and develop their careers.
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