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Team Operations Manager

2 months ago

Wichita, Kansas, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and coach employees to ensure they have the skills and knowledge to provide excellent customer service and meet sales targets.
  • Delegate tasks and responsibilities to team members to ensure efficient operation of the store.
  • Hold team members accountable for their performance and provide feedback and coaching to improve their skills.
  • Ensure that the store is staffed and scheduled appropriately to meet customer demand and control labor costs.
  • Monitor and control cash handling and inventory levels to prevent losses and ensure accurate reporting.
  • Develop and implement strategies to improve sales and customer satisfaction.

Requirements:

  • 2+ years of experience in a management role, preferably in the food service industry.
  • Proven track record of leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Strong analytical and problem-solving skills.