Insurance Operations Manager
1 month ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking an experienced Insurance Operations Manager to oversee the daily operation of insurance call center staff. The ideal candidate will have a strong background in Property and Casualty and Life insurance, with experience in planning, directing, supervising, and coordinating insurance operations through phone and automation service transactions.
Key Responsibilities:- Develop a detailed understanding of client products and services
- Provide hands-on team leadership, problem-solving, and coaching
- Manage growth and oversee call center insurance operation
- Improve and strengthen existing P&C and life programs
- Provide input, innovation, and support to the Management Team
- Project management of new launches and initiatives, including process design and implementation
- Ensure program efficiency and financial performance
- 5+ years of insurance experience building and managing Property and Casualty and Life insurance programs
- Ability to work professionally in a fast-paced environment
- Proficient in Microsoft Office Suite products
- Experience managing complex business processes
- Effective communication skills
- Problem-solving and analytical ability
- Professional designation (CPCU/CIC/AAI/CISR) preferred
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Work-at-Home Opportunities
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
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