Insurance Operations Manager

1 month ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Title: Insurance Operations Manager

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Insurance Operations Manager to oversee the daily operation of insurance call center staff. The ideal candidate will have a strong background in Property and Casualty and Life insurance, with experience in planning, directing, supervising, and coordinating insurance operations through phone and automation service transactions.

Key Responsibilities:
  • Develop a detailed understanding of client products and services
  • Provide hands-on team leadership, problem-solving, and coaching
  • Manage growth and oversee call center insurance operation
  • Improve and strengthen existing P&C and life programs
  • Provide input, innovation, and support to the Management Team
  • Project management of new launches and initiatives, including process design and implementation
  • Ensure program efficiency and financial performance
Requirements:
  • 5+ years of insurance experience building and managing Property and Casualty and Life insurance programs
  • Ability to work professionally in a fast-paced environment
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business processes
  • Effective communication skills
  • Problem-solving and analytical ability
  • Professional designation (CPCU/CIC/AAI/CISR) preferred
Benefits:
  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Work-at-Home Opportunities
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests


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