Field Functionality Specialist

3 days ago


Dublin, Ohio, United States Best Buy Full time
Job Title: Field Functionality Technician

The Field Functionality Technician plays a critical role in ensuring the seamless operation of electronic demonstration displays in Best Buy retail stores. This position requires a high level of technical expertise, problem-solving skills, and effective communication abilities.

Key Responsibilities:
  • Customer Experience: Drive a positive customer experience by building relationships and providing solutions to their needs.
  • Escalation Management: Provide next business day response to escalations and send detailed troubleshooting information via email when issues are escalated by retail.
  • Technical Support: Troubleshoot, repair, and maintain low voltage displays, associated systems, and new and existing company electronic systems.
  • System Checks: Perform regular system checks, including local off-air signal and physical inventory port functionality.
  • Complex Technology Scope: Handle complex technology scope, including installation of horizontal and backbone cabling.
  • Relationship Building: Build crucial retail relationships with store, district, and market teams.
  • Mentorship: Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
  • Process Improvement: Provide detailed updates to partners and quality feedback to improve existing processes.
Requirements:
  • Technical Expertise: 2 years of experience troubleshooting and repairing electronic displays and other technical components.
  • Communication Skills: Strong written and verbal communication skills.
  • Driving Record: Current, valid driver's license and a driving record that meets Best Buy safety standards.
  • Geographical Location: Must live within the defined geographical location for the team.
  • Travel: Travel is required, and may spend up to 50% of the year traveling.

Best Buy is an equal opportunity employer.



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