Field Functionality Specialist

2 weeks ago


Dublin, Ohio, United States Best Buy Full time
Job Summary

The Field Functionality Technician plays a critical role in ensuring the seamless operation of electronic demonstration displays in Best Buy retail stores. This position requires a high level of technical expertise, problem-solving skills, and excellent communication abilities.

Key Responsibilities
  • Provide next business day response to escalations and ensure retail partners are following standard operating procedures.
  • Troubleshoot, repair, and maintain low voltage displays, associated systems, and new and existing company electronic systems.
  • Perform regular system checks, including local off-air signal and physical inventory port functionality.
  • Handle complex technology scope, including installation of horizontal and backbone cabling.
  • Build crucial retail relationships with store, district, and market teams.
  • Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
  • Deliver detailed updates to partners and provide quality feedback to improve existing processes.
Requirements
  • 2 years of experience troubleshooting and repairing electronic displays and other technical components.
  • Able to safely use small hand tools, light duty power tools, and other in-house equipment.
  • Strong written and verbal communication skills.
  • Current, valid driver's license.
  • Have and maintain a driving record which meets Best Buy safety standards.
  • Able to work dayside, overnight, and weekend shifts when required.
  • Able to lift objects up to 50 pounds.
  • Travel is required; may spend up to 50% of the year traveling.
Preferred Qualifications
  • 2 years of project management and/or retail leadership experience.
  • Experience with problem solving, communication, and priority setting.
  • Experience with driving results, customer focus, integrity, trust, and ethics.

Best Buy is an equal opportunity employer.



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