Member Service Representative
2 days ago
We are a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. Our mission is to provide exceptional service and innovative solutions to our members, making a positive impact on their financial lives.
Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our Marshfield Branch Service Team. As a key member of our team, you will provide a positive and friendly atmosphere for our members while conducting basic teller transactions and resolving problems.
Key Responsibilities- Provide exceptional service by resolving problems and answering questions covering the entire spectrum of the Credit Union's products and services.
- Seek out opportunities to enhance the members' experience by recognizing and presenting additional services that would improve their financial lives.
- Process wire transfers, minor option change requests, and open savers sweepstakes.
- Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships.
- High school education or GED and 6 months to 2 years of customer service experience required.
- Sales experience preferred.
- Excellent communication skills.
- A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
- A high level of accuracy and attention to detail.
- Must be friendly and able to represent the credit union in a professional and positive manner.
- Able to remain calm and patient in stressful situations.
- Paid holiday.
- Floating holiday pay.
- PTO.
- 401(K).
- Day shift.
- Monday to Friday.
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