Customer Service Representative

2 months ago


Marshfield, Wisconsin, United States Counter-Form LLC Full time
Job Overview

Counter-Form LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships.

Key Responsibilities
  • Gain in-depth knowledge of our products and manufacturing process.
  • Service new and existing accounts through various communication channels.
  • Provide technical product information and pricing to customers.
  • Process orders for production and maintain accurate records.
  • Build and maintain strong customer relationships.
  • Collaborate with Sales Representatives to follow up on potential sales leads.
  • Resolve customer issues in a timely and professional manner.
Requirements
  • Post-high school education.
  • College or technical degree preferred.
  • A minimum of 2 years of customer service experience, preferably in a manufacturing environment.
Benefits
  • Bonuses, paid time off, and paid holidays.
  • 401(k) with 2% matching and profit-sharing contribution.
  • Full benefit package, including health, dental, vision, and life insurance.
  • Wellness program and onsite nurse.
  • Employee referral program and paid breaks.
  • Casual dress and relaxed work environment.
Equal Opportunity Employer

Counter-Form LLC is an equal opportunity employer and uses E-Verify.



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