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Customer Service Representative

2 months ago

Gresham, Oregon, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain accurate and up-to-date work order files and formulas, ensuring seamless operations
  • Pull and stock products from the sales floor or warehouse, ensuring timely and efficient delivery
  • Tint and mix products to customer specifications, providing high-quality solutions
  • Assist in maintaining a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring safe and efficient transportation
  • Assist in making deliveries, as needed, to meet customer needs
  • Maintain a thorough knowledge of products offered, discussing available options and features with customers
  • Comply with inventory control procedures, ensuring accurate and efficient stock management
  • Suggest ways to improve sales and customer satisfaction, driving business growth and revenue
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, high-quality products, and a positive shopping experience. As a member of our team, you will have the opportunity to work with a diverse range of products, interact with customers from all backgrounds, and contribute to the success of our company.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds and encourage those with disabilities to apply. We are proud to be a VEVRAA Federal Contractor and request that state and local employment services delivery systems provide priority referral of Protected Veterans.

Please note that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.