Banking Customer Service Representative
4 weeks ago
We are seeking a highly skilled Banking Customer Service Representative to join our team at BCforward. This role will involve providing exceptional customer service to commercial banking customers, utilizing Treasury Management products and services.
Key Responsibilities
- Provide proactive customer support services to commercial banking customers.
- Assist customers in navigating Treasury Management products and services.
- Maintain and expand customer relationships through frequent contact and execution of standard departmental procedures.
- Develop working knowledge of assigned areas and accounts through frequent client contact.
- Identify and resolve customer issues in a timely and professional manner.
Requirements
- Associate degree or equivalent work experience.
- Three to five years of experience in the financial services industry.
- Excellent verbal, written, and interpersonal communication skills.
- Outstanding customer service and problem-resolution skills.
- Proficient computer skills, especially Microsoft Office applications.
About BCforward
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.
We are an equal-opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
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