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Thermal Solutions Manager
1 month ago
The Sr. Technical Manager, Thermal Strategic Accounts is responsible for maintaining thermal technical support on customer projects/schedules, identifying and managing risks, scope of work and budget. This role ensures that operational teams and contractors have a clear understanding of client requirements.
Key Responsibilities- Manage a select list of GSA customer accounts to achieve both long and short-term operational and customer objectives for their data center Thermal requirements.
- Support Thermal equipment selections and architecture, and monitor Commissioning and IST topics/issues that need to be resolved in a timely manner.
- Assist in resolving any field application issues and provide regular updates with assigned customers on Vertiv's Thermal solutions and competitive advantages.
- Support and engage with customers and their supporting consulting engineers on the thermal strategy to meet future market needs.
- Be considered the Expert in Thermal solutions and become the Trusted Advisor to the customer.
- Support Customer Factory Acceptance Testing, and support development and review of commissioning scripts and development or modification of SOO documents.
- Provide support for First of Kind Solutions to ensure they execute at the customer flawlessly.
- Assist sales as required with configurations for assigned accounts, and review project documentation for consistency, accuracy, completeness, technical compliance, etc.
- 7-10 years of experience in the field.
- Excellent communication skills, both written and verbal.
- Knowledge of Thermal solutions and how they are applied in a data center environment.
- Excellent customer service skills, and ability to work and multi-task in a fast-paced environment.
- Service industry experience required with knowledge of Thermal systems, critical space environments, service products, and clients.
- Ability to work in a matrix management environment, and strong computer skills including editing, formatting, and using templates in all Microsoft Office programs.
- Bachelor's degree in business or engineering, mechanical engineering preferred.
- 10+ yrs experience in data center infrastructure design.
Vertiv is a leading provider of critical infrastructure solutions for data centers, communication networks, and commercial and industrial facilities. We help our customers ensure the continuity, efficiency, and safety of their critical systems and infrastructure.
