Supervisor Region Operations Manager
4 weeks ago
Lumen Technologies is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to thrive in a rapidly changing world.
The RoleWe are seeking a highly skilled and experienced Supervisor Region Operations to join our team. As a key member of our operations team, you will be responsible for managing a team of technicians in specific service areas, providing quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives.
Main Responsibilities- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office, as well as design services and splicing activities.
- Serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or maintenance process.
- Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.
- Lead a team of technicians who meet attendance and performance standards.
- Represent Lumen with customers and governmental agencies.
- Collaborate with the union to achieve a win-win working relationship.
- Celebrate successes, appropriately use rewards and recognition.
- Motivate team for continuous improvement and achievement of maximum performance.
- Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
- Strong skills and experience in employee development to include training, coaching, and mentoring in a union environment.
- Computer skills are required including Excel, email, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Lumen.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of Contractor relations.
- Candidate must have the ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
- Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
- Bachelor's degree or equivalent education and experience. 5+ years related experience.
- 2+ years of experience managing teams within a telecom technical environment.
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
- 2+ years of experience with Excel, email, and legacy systems.
We offer a competitive salary range of $84,740 - $112,980, depending on location and experience. This position is eligible for short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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