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IT Support Specialist

2 months ago


Creedmoor, Texas, United States AMT Group Inc Full time
{"Job Title": "IT Service Desk Technician", "Job Summary": "As a key member of the IT team at AMT Group Inc, you will provide critical support to our end-users, ensuring seamless operation of our computer systems and networks. Your expertise will be instrumental in maintaining our IT infrastructure, identifying and resolving technical issues, and implementing system modifications to enhance business functionality and security.

Responsibilities:

* Provide day-to-day technical support to end-users
* Troubleshoot and resolve hardware and software issues
* Maintain and upgrade computer systems and networks
* Develop and implement IT training programs
* Collaborate with the IT team to escalate and resolve high-priority issues

Requirements:

* Basic understanding of LAN (IP/Subnet, DNS, VLAN)
* Experience with email and basic transmission of messages
* Proficient in MS Office Suite and Microsoft Operating Systems
* Skilled in computer hardware and software troubleshooting and support
* Excellent communication and problem-solving skills

Preferred Qualifications:

* Experience with Linux Operating Systems
* Experience providing high-level customer service
* Experience documenting issues and requests
* Basic computer hardware and software troubleshooting and support skills

Accountabilities:

* Excellent verbal and written communication skills
* Ability to prioritize outstanding issues and manage user expectation
* Willingness to learn and be mentored

Work Environment:

* Work is regularly performed in office and warehouse environments

Physical Demands:

* The employee is frequently required to sit
* The employee is occasionally required to stand and/or walk
* The employee must occasionally lift, carry, push or pull up to 80 pounds

Benefits:

* Compensation package includes health insurance, dental insurance, vision insurance, short-term disability, Teladoc, and life insurance
* 401K plan with employer contribution
* Paid time off (PTO) plus paid holidays

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.